Privacy Policy
Last updated: June 20, 2025
Introduction
Welcome to BuildersKonnect. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
This Privacy Policy complies with the Nigeria Data Protection Regulation (NDPR) and other applicable data protection laws in Nigeria. By using our platform, you consent to the collection and use of information in accordance with this policy.
1. Definitions
In this Privacy Policy:
- "BuildersKonnect," "we," "us," or "our" refers to BuildersKonnect, its subsidiaries, affiliates, and assigns.
- "Platform" means the BuildersKonnect website, mobile applications, and related services.
- "User," "you," or "your" refers to any individual or entity accessing or using the Platform.
- "Personal Data" means any information relating to an identified or identifiable individual.
- "Processing" means any operation performed on Personal Data.
- "Data Subject" means an identified or identifiable individual who is the subject of Personal Data.
- "NDPR" refers to the Nigeria Data Protection Regulation.
2. Data Controller
BuildersKonnect is the data controller responsible for your Personal Data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the details provided in Section 13.
3. Personal Data We Collect
We may collect, use, store, and transfer different kinds of Personal Data about you, which we have grouped as follows:
3.1 Identity Data
- First name and last name
- Username or similar identifier
- Title or position
- Business name (for vendors)
- Date of birth
- Gender
- Photograph (if uploaded to your profile)
3.2 Contact Data
- Billing address
- Delivery address
- Email address
- Telephone numbers
- Business address (for vendors)
3.3 Financial Data
- Bank account details
- Payment card details (stored securely through our payment processors)
- Transaction history
- Tax identification numbers (for vendors)
3.4 Transaction Data
- Details about payments to and from you
- Details of products you have purchased
- Order history and status
3.5 Technical Data
- Internet protocol (IP) address
- Login credentials (encrypted)
- Browser type and version
- Time zone setting and location
- Browser plug-in types and versions
- Operating system and platform
- Device information
3.6 Profile Data
- Your username and password (encrypted)
- Your purchases or orders
- Your preferences and interests
- Your feedback and survey responses
- Vendor ratings and reviews
3.7 Usage Data
- Information about how you use our Platform
- Products viewed
- Search queries
- Click-through patterns
- Page response times
- Download errors
- Length of visits to certain pages
3.8 Marketing and Communications Data
- Your preferences in receiving marketing from us
- Your communication preferences
3.9 Location Data
- Geographical location (for delivery purposes)
- Delivery zone information
3.10 Children's Data
We do not knowingly collect data from users under 18. If we discover a child has submitted personal data without verifiable guardian consent, we will delete the data immediately.
3.11 Special Categories of Personal Data
We do not collect any Special Categories of Personal Data about you (this includes details about your race, ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
4. How We Collect Your Personal Data
We use different methods to collect Personal Data from and about you, including:
4.1 Direct Interactions
You may provide us with your Personal Data when you:
- Create an account on our Platform
- Place an order
- Register as a vendor
- Complete forms on our Platform
- Subscribe to our newsletters
- Request marketing materials
- Provide feedback or contact us
- Submit verification documents (for vendors)
4.2 Automated Technologies
As you interact with our Platform, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies. See Section 10 for more information about cookies.
4.3 Third Parties
We may receive Personal Data about you from various third parties, including:
- Technical Data from analytics providers and advertising networks
- Contact, Financial, and Transaction Data from payment service providers
- Identity and Contact Data from publicly available sources, such as the Corporate Affairs Commission (for vendor verification)
5. Purposes for Which We Use Your Personal Data
We have set out below a description of the ways we plan to use your Personal Data and the legal bases we rely on to do so:
- 5.1 To Register You as a User — Processing: Setting up your account, verifying your identity. Legal basis: Performance of a contract with you.
- 5.2 To Process Orders and Transactions — Processing: Managing payments, fees, and charges; collecting money owed to us; delivering products. Legal basis: Performance of a contract with you; necessary for our legitimate interests (to recover debts due to us).
- 5.3 To Verify Vendors — Processing: Verifying business registration, tax compliance, and business legitimacy. Legal basis: Performance of a contract with you; compliance with a legal obligation.
- 5.4 To Manage Our Relationship with You — Processing: Notifying you about changes to our terms or privacy policy; managing your account; handling complaints. Legal basis: Performance of a contract with you; compliance with a legal obligation; necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
- 5.5 To Enable Product Deliveries — Processing: Sharing delivery address with our Fulfillment Officers; tracking delivery status. Legal basis: Performance of a contract with you.
- 5.6 To Improve Our Platform — Processing: Administering and protecting our business and Platform; troubleshooting; data analysis; testing; system maintenance. Legal basis: Necessary for our legitimate interests (to run our business, provide administration and IT services, network security, to prevent fraud).
- 5.7 To Recommend Products of Interest — Processing: Delivering relevant content and advertisements; measuring the effectiveness of advertising. Legal basis: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business); consent (for marketing communications).
- 5.8 To Generate Analytics — Processing: Using data analytics to improve our Platform, products/services, marketing, customer relationships, and experiences. Legal basis: Necessary for our legitimate interests (to define types of customers for our products, to keep our Platform updated and relevant).
- 5.9 To Comply with Legal Obligations — Processing: Responding to requests from regulatory authorities; maintaining tax records. Legal basis: Compliance with a legal obligation.
6. Data Sharing and Disclosure
We may share your Personal Data with the following categories of recipients:
6.1 Internal Parties
- Our employees, contractors, and Fulfillment Officers who need access to provide you with our services
- Other companies in our group acting as processors or joint controllers
6.2 External Third Parties
- Service providers acting as processors who provide IT, system administration, and platform services
- Payment processors who process your payments
- Professional advisers including lawyers, bankers, auditors, and insurers
- Legal or regulatory authorities, including tax authorities and the FCCPC
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets
6.3 Vendors and Customers
- If you are a customer, we will share necessary information with vendors to facilitate your purchase
- If you are a vendor, we will share necessary information with customers to facilitate the sale
6.4 Data Transfers
We will not transfer your Personal Data outside Nigeria without ensuring that adequate data protection safeguards are in place in compliance with the NDPR.
7. Data Security
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:
- Encryption of sensitive data
- Secure user authentication procedures
- Regular security assessments and audits
- Staff training on data protection
- Access controls and authorization protocols
- Secure data backup procedures
We limit access to your Personal Data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your Personal Data on our instructions, and they are subject to a duty of confidentiality.
We have procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. Data Retention
We will only retain your Personal Data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider:
- The amount, nature, and sensitivity of the Personal Data
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the data
- Whether we can achieve those purposes through other means
- The applicable legal requirements
Specific retention periods:
- Account information: For the duration of your account plus 2 years after closure
- Transaction data: 7 years for tax and accounting purposes
- Communication records: 3 years from the date of communication
- Vendor verification documents: Duration of vendor relationship plus 3 years
In some circumstances we may anonymize your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under the NDPR, you have the following rights in relation to your Personal Data:
- 9.1 Right to Information — You have the right to be informed about the collection and use of your Personal Data.
- 9.2 Right of Access — You have the right to request access to your Personal Data and to receive a copy of the Personal Data we hold about you.
- 9.3 Right to Rectification — You have the right to have inaccurate Personal Data rectified, or completed if it is incomplete.
- 9.4 Right to Erasure — You have the right to have your Personal Data erased in certain circumstances, such as where the Personal Data is no longer necessary for the purpose for which it was collected.
- 9.5 Right to Restrict Processing — You have the right to request the restriction or suppression of your Personal Data in certain circumstances.
- 9.6 Right to Data Portability — You have the right to obtain and reuse your Personal Data for your own purposes across different services.
- 9.7 Right to Object — You have the right to object to the processing of your Personal Data in certain circumstances, including processing for direct marketing.
- 9.8 Rights Related to Automated Decision Making — You have rights related to automated decision making, including profiling.
If you wish to exercise any of these rights, please contact us. We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data. This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
11. Marketing Communications
We may use your Personal Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased products from us and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your Personal Data with any company outside our group of companies for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by:
- Following the opt-out links on any marketing message sent to you
- Adjusting your marketing preferences in your account settings
- Contacting us at any time
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated Privacy Policy on our Platform and, where appropriate, send you a notification. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.
You have the right to make a complaint at any time to the Nigeria Data Protection Bureau, the Nigerian supervisory authority for data protection issues.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us:
Email Support
support@builderskonnect.comLast Updated: June 20, 2025